A: We are Bluedio Official Store. Which advocated ultimate, fashion and simplicity, emphasizing music is most important spiritual enjoyment of mankind, focusing on revolutionary creation, pursuit ultimate attitude towards life. Hope you all get an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectation.
Q: About Product
A: All products are 100% genuine that will be fully tested before shipment. All photos displayed are all taken in kind by Bluedio.
Q: Do i need to pay customs tax?
A: Every country has her own duty policy, Bluedio cannot make promise about that. But if you have any requirements, pls contact us, we will do our best to help you.
Q:Can i change the Name/ address/Color/ï¼Ÿ
A: Please send us the right name/address/color. BUT we do not offer this service during all the big promotion.Pls double check your orders before making the payment.
Q: About Warranty & Shipment
A: We offer 1 year warranty for each product without personal error use.
Q: About Sign of Parcel
A: Please open the parcel in post officer's presence, if the parcel damaged or empty(stolen), please ask the post office to provide official document and make the compliant on the spot.
Q: About Feedback
A: We regard customers as our friends. We hope you can shop from us with more happiness and less worry. Please do not forget to leave us 5-Star feedback. Then you can contact our customer service to get a surprise gift.
1. Our Facebook fans page(name: Bluedio) and Twitter(name: Bluedio-Page).
2. We specialize in developing, producing and marketing Bluetooth headset, Bluetooth Hifi headphones,Bluetooth sound bar etc. We pride ourselves on the high quality product, boasting of advanced production facility, top- notch administrative staff, smooth distribution channels.
1.We only accept PayPal payment. 2.Please make sure your PayPal or eBay verified address correct. 3.Payment is required within 7 days end of the auction. 4.Please click the "Buy It Now" button or "Place Bid" button to process your purchase. 5.You will be notified via email if you are the winning bidder.
1. We offer free shipping to United States except some remote states like HI/AK and PR/MP. 2. The carrier we often use for your orders are UPS & USPS. 3. Generally, items are usually shipped in 1 days after payment received. However, the handling time will be 3 days on holidays. 4.Sellers are not responsible for service transit time. Transit time is provided by the carrier,exclude weekends and holidays,and may vary with package origin and destination, particularly during peak period. 5. Tracking numbers will be sent to all customers upon package shipped. 6.All items will be shipped to your eBay default address.
1. 30 days refund, and 1 Year Manufactured Warranty, warranty period starts from the date of payment.
2. If you are not satisfied when receive your item (haven't quality problem),you can return it within 30 days for a replacement or refund. But you need to bear the return postage.
3. If item is defective in one month, we will send you a replacement without extra charge, or you can pay for the difference to upgrade your item to our other items.
4. If your item was defective over 30 days, we will arrange replacement for you but you need to pay for the shipping cost via Paypal.
5. Warranty will be voided if the product is mishandled or physical damaged by customer. We will refuse back all the returns which are out of warranty.
Feedback We care about all our customers,and appreciate your positive feedback and rate the details of the transaction (Detailed Seller Ratings) with 5 STAR. We understand the concerns and frustrations you might have,please contact us before any negative feedback or dispute. Business Hours: Our online store opens 24 hours a day and 7 days a week. Customer Support during: Monday to Friday. (Pay attention to the time difference)