â–ˆ SHIPPING â–ˆ
How Much Does Shipping Cost?
Standard shipping is FREE on all items! For items being shipped internationally or being expedited please see the rate table above. An estimated shipping cost will be generated accordingly.
When Will My Order Ship?
All orders that are placed Monday through Friday will be shipped out within 1-5 Business Days. Our offices are closed on Saturday and Sunday,
Can I change my shipping address once the order has been placed?
We will only ship to the address that you have listed upon check out through PayPal. If a change of address needs to be made, as long as the item has not yet been shipped out, please contact us ASAP .We ask that you please check and double check the provided address prior to completing your order.
â–ˆ RETURN POLICY â–ˆ
What Is Your Return Policy?
9Tronix we offer a 30and up to 30 Days Exchange or Store Credit. Anything sent back after 14 days within the 30 day period can be exchanged for another product or a store credit as long as they are returned in the original condition and packaging. If a unit is received damaged, we must be notified within 24 hours of receiving the item otherwise we will not authorize the return request. Any problems upon receipt of the item must be made known to us in writing via e-mail. Once the item has been returned, all defective items will be thoroughly tested on site for the problems or issues specified by the buyer. If a unit is purchased and a return is requested because the phone is not compatible with their service provider and therefore does not read the sim card, the buyer will be responsible for return shipping and will be subjected to a 20% restocking fee. If a refund is being requested for a non-defective item, a 20% restocking fee is will be charged as well.
Do I Need To Contact You Before Returning An Item?
Yes, you must contact us for an RMA (Return Merchandise Authorization) before returning any item. You will also receive a return form that you will need to fill out. Items returned without the form and RMA will be refused and a refund/ replacement will not be issued.
How Does Return Shipping Work?
After you have received an RMA and have filled out your return form, Package up the device with all the original accessories, packaging materials, and return form. You will be responsible for return shipping costs so once the item is returned please provide us with a tracking number so that we can ensure your package arrived back to us in the shortest amount of time. If any item is missing from the original package or the unit is not in the exact same condition as it was sent, we reserve the right to deny your claim and we will send you back the unit or charge you for the damages. Once the returned item arrives in our facility your return will be processed within 1-2 business days.
â–ªâ–ªâ–ªIf an item is taken outside of the United States, the buyer is responsible for any shipping charges required to bring the unit back into the United States.
What Are The Warranty Details?
Here at 9tronix we stand behind every product we sell. If you are unhappy with the product, please contact us through eBay’s messaging system to arrange a refund, replacement, or exchange. We reserve the right to contact you through your eBay registered e-mail address. We do our best to respond to messages within 24 hours during normal business hours. However, if you do not receive a reply to your email within 24 hours, that means that we have not received your email or our reply has been filtered out by your spam filters. If this happens, please check your spam/bulk/junk mail folders or email us from a different email account.
â–ˆ PAYMENT â–ˆ
What Payment Methods Do You Accept?
For eBay listings we accept PayPal checkout, which accepts all major credit cards.
Do you offer bulk discounts?
Although our profit margins are minimal, for bulk item orders, please contact us for reduced pricing.
â– â– â– Our number one goal is to be a 100% positive feedback partner with eBay. After completing your order we ask that you please leave us feedback. Positive feedback with 5 star ratings is much appreciated! If for any reason you are not content with your purchase, please DO NOT leave negative feedback. Prior to opening a case in the resolution center or opening a return request , simply email us explaining the issue you are experiencing and we will be more than willing to assist you and resolve the problem.