We want you to love the items you purchase from us. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 30 days, subject to the following conditions. Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.
Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
The product serial number must match the serial number in our database. We maintain serial number tracking.
We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default.
Return merchandise must be double-boxed with no writing on the manufacturer's box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.
You must contact our customer service department to arrange a return
Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.
*ATTENTION International Buyers
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
- Non-defective returns that included FREE SHIPPING in the original purchase have an embedded shipping cost that is non-refundable.
- A refund may be issued if replacement is not available.
- Merchandise should be carefully packed and shipped via traceable means.
- We are not responsible for any losses in the mail while returning returned merchandise.
- Once we receive your return we will ship a replacement or process a credit within 5 business days.