Immediate payment is required upon selecting "Buy It Now" or upon checking out through the cart.
We only accept payment via U.S. PayPal accounts. PayPal allows you to pay using a major credit card or direct transfer from your bank accounts.
We are legally required to collect sales tax in those states and localities where we maintain a physical presence (nexus). The applicable amount of sales tax charged to an order will be calculated based on the shipment destination's state and local sales tax laws.
At searchlightcomics, we are committed to providing our customers with the best possible on-line shopping experience.
This includes a commitment to excellent customer service, even after your order has been delivered.
Please feel free to submit any questions or inquiries regarding your order by sending us a message through the eBay messaging system.
Our customer service department will respond to eBay messages within 24 hours Monday through Friday, 9 am until 5 pm EST.
Please send us a message containing the following order identifiers so we can service your request in a more efficient & timely manner:
-eBay Item Number e.g.) 12 Digit Numerical Value - 123456789123
-Your eBay Buyer ID
Additionally, feel free to give us a call and our trained support staff will be happy to help you.
eBay Order Inquiries: Please Use eBay Messaging system - We are very quick to respond
If your order was damaged in transit or never got there; please contact us via eBay Messages as soon as possible. We will, refund, or reship all or part of the order, as appropriate.
If the order was damaged, keep the packaging! We can use it to file for insurance on the package; it makes it much harder to give a refund to you if we aren't able to process our claim. We ask that you let us know about damage to your order within seven business days of receipt (or the expected date of delivery), otherwise, we will not be able to help.
IF WE ACCIDENTALLY OVERGRADED A COMIC
Our experts have decades of comic book experience and really know their stuff, but, from time to time, because they're human (we're working on that) mistakes happen.
-Comics graded by CGC and PGX are not returnable.
All other comics may be returned for a refund if you contact us via eBay Messages within 30 days of receipt. If you can include pictures of why you think it's not the right grade, we will print them out, roll them up, and swat our graders on the nose. Most times that's all it takes. Please include a contact number, in case we have questions. If you don't want to keep the comic, send it back. Returns must be received at our office within two weeks of original delivery date (Canadian three weeks, international one month). We will add basic ground postage costs to the refund on any books deemed to have been misgraded.
Oh right - please include a copy of the original invoice with notations for items returned - we really need that so we can re-grade the book, and re-mark it for sale the right way.
Without a copy of the original invoice, it's much harder for us and items returned will experience significant delays in processing. Items returned without an invoice will be charged a 25% restocking fee, deducted from the value of the refund (so do the right thing).
We're good - but sometimes everyone has a bad day
If we screw up and send you the wrong item, or completely fall asleep on the job and forget to send your item, please give us a hand and tell us about it within 30 calendar days of receipt (or lack thereof). We will make it right, as we deem appropriate. If we need you to return the book, we will reimburse you for basic ground shipping and apologize profusely, because, we are usually much better than that.
If you bought the wrong thing
Hey - we've butt dialed a few people too. We've also gotten that "oh gee you shouldn't have" look after giving a gift. Please contact us via eBay Messages within three business days of receipt. We will refund you for the line-item value of the book (without shipping), less a 25% restocking fee. We will not reimburse you for your shipping. We make this a little harder because "one apple spoils the bunch". We've gotten burned a few times on people trying to take us for a ride. So we have to show a little tough love here.