OutletGear strives to provide excellent service and makes its best effort to meet the timing commitments detailed in this policy. Please thoroughly review this so that you know what to expect regarding receipt of your order with us.
We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout. Orders will be shipped using our preferred provider and we are unable to accommodate shipping orders on a customer's personal shipping account.
We will post tracking numbers to your order at the time of shipment or as soon as they are available.
We are unable to change shipping addresses, redirect, or place a hold on a shipped package.
If you elect to refuse the delivery of the items you ordered from OutletGear or return items without requesting a RMA (Return Merchandise Authorization), a 20% restocking fee plus original shipping charges will be deducted from your refund.
Damaged, Missing, Defective or Malfunctioning New Merchandise Policy
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.
Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process.