SHIPPING: Most of the products will be ship within 24 - 48 hours excluding holidays or backordered products. Please always make sure your shipping address is accurate.
CLAIMS: We hope that you are satisfied with merchandise purchased from us. If you are not completely satisfied, please contact us. We are always here to help!
- Live stocks: We do have Live Arrival Guarantee on all of our live stocks. In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us. Once we have the clear photos, we will send you a replacement products or a refund excluded the original shipping cost. Please follow these policies promptly, if you fail to follow one of these policies, you will no longer cover by us.
- Please keep in mind that Live Arrival Guarantee are only guarantee live stocks will be alive upon arrival. We don't guarantee you will success growing or raising them. Many factors may result in fail to grow Live Aquarium Plants such as aquarium environment, planted substrate, temperature, lighting, filter and CO2 system.
FEEDBACK & RATINGS: Your satisfaction is our number one priority! Please support us by giving us a good reviews. By doing so, you are helping us to develop our business, expand our products and improve our customer service. If you are not completely satisfied with our products, please do not leave neutral or negative feedback. Please contact us and give us a chance to make things right for you. The highest compliment our customers can give us is the referral of their friends and family.